Once payment is processed items will be ready to ship within 1-2 business days.
USPS Standard Ground (time varies depending on distance)
Please allow 2-3 days of production time for wooden planter collections before item is shipped, as these items are made to order.
Orders are shipped Monday through Friday. If your order is placed after Wednesday at 3:00PM Central Time, there may be a chance that it will not be sent out until the following Monday. (due to post office hours and processing time)
Please note that Botanicool, LLC., only ships to the USA
We offer FREE SHIPPING on orders over $60. FREE SHIPPING is only applicable to the continental 48 states.
At Botanicool, we believe in providing quality products, every time, to our customers. If you receive your purchase and are unhappy please contact us within 3-4 days of its delivery and we will do our best to correct the issue.
Before a return can be processed, please follow these steps:
1. Email us at firstname.lastname@example.org
2. Attach a photograph of the issue for our records.
A representative from Botanicool will respond within 3 business days.